News & Promotion
We notify you of news of the Hyundai Group
and the business activities of affiliated companies.
Media center
[Hyundai Elevator]
HRTS for untact maintenance surpasses 40 thousand units
2020-09-09
- Adopted for maintenance in 1 out of every 4 elevators managed by the company...24/7 remote management in the untact circumstances
- Early detection of symptoms and quick untact response to 66% of total malfunctions
Hyundai Elevator’s (CEO Seung-Bong Song) Hyundai Real Time Service (HRTS) for untact maintenance of elevators surpassed 40 thousand units. This number accounts for 25% of the total 160 thousand elevators maintained by the company.
The HRTS is a service that enables quick response to malfunctions in elevators. A sensor attached to elevators communicates the operation status and conditions of major components to the Hyundai Customer Care Center (HCCC), and the service involves the automatic filing of reports, untact response, and dispatch of maintenance engineers upon malfunctions. According to company statistics, 66% of all malfunctions can be managed through untact response.
In addition, detailed inspection can be conducted during hours selected by clients, such as nighttime when usage rate is low, enabling thorough inspection without the need for on-site visits where face to face contact is avoided due to COVID-19. Bimonthly and quarterly on-site inspection is also legally permitted. Also, by minimizing malfunctions through preventative methods of conducting big data analysis on travel distance, travel frequency, and malfunction records, product life extension and efficient management of elevators are made possible.
Since its introduction in 2013, the HRTS has surpassed 20 thousand units by the end of 2016, and the figures have been consistently increasing by 5000 units each year. Last year, it was the first time the figures hit 6000 units as an annual result. A company official mentioned, “There is a trend of widely adopting the HRTS in landmarks such as the Busan International Finance Center (BICF), Seoul Dragon City (Yongsan Hotel), Songdo G-Tower, and Lotte World Mall, as well as in residential & commercial complexes and apartments.”
- Early detection of symptoms and quick untact response to 66% of total malfunctions
Hyundai Elevator’s (CEO Seung-Bong Song) Hyundai Real Time Service (HRTS) for untact maintenance of elevators surpassed 40 thousand units. This number accounts for 25% of the total 160 thousand elevators maintained by the company.
The HRTS is a service that enables quick response to malfunctions in elevators. A sensor attached to elevators communicates the operation status and conditions of major components to the Hyundai Customer Care Center (HCCC), and the service involves the automatic filing of reports, untact response, and dispatch of maintenance engineers upon malfunctions. According to company statistics, 66% of all malfunctions can be managed through untact response.
In addition, detailed inspection can be conducted during hours selected by clients, such as nighttime when usage rate is low, enabling thorough inspection without the need for on-site visits where face to face contact is avoided due to COVID-19. Bimonthly and quarterly on-site inspection is also legally permitted. Also, by minimizing malfunctions through preventative methods of conducting big data analysis on travel distance, travel frequency, and malfunction records, product life extension and efficient management of elevators are made possible.
Since its introduction in 2013, the HRTS has surpassed 20 thousand units by the end of 2016, and the figures have been consistently increasing by 5000 units each year. Last year, it was the first time the figures hit 6000 units as an annual result. A company official mentioned, “There is a trend of widely adopting the HRTS in landmarks such as the Busan International Finance Center (BICF), Seoul Dragon City (Yongsan Hotel), Songdo G-Tower, and Lotte World Mall, as well as in residential & commercial complexes and apartments.”